Privacy policy

Privacy Policy – Velroorial

Last updated: 16 October 2026

Velroorial ("we", "us", "our") operates this store and website. This policy explains how we collect, use and share your personal information when you visit or buy from our store, and the rights you have under UK data protection law (UK GDPR and the Data Protection Act 2018).

Information we collect

  • Order information: name, billing and shipping address, email, phone number and the items you buy. Payment details are processed securely by our payment providers; we never store your full card number.
  • Device and browsing information: IP address, browser, pages viewed and how you interact with the site, collected through cookies and similar technologies.
  • Communications: anything you send us by email or through our contact form.

How we use it

  • To process, ship and support your order (performance of a contract).
  • To prevent fraud and keep the store secure (legitimate interests).
  • To improve our store and show relevant ads, only where you've given consent through our cookie banner.
  • To send marketing emails, only if you've opted in. You can unsubscribe at any time.

Who we share it with

We share information only with service providers that help us run the store: Shopify (our e-commerce platform), payment processors, fulfilment and shipping partners, and – with your consent – advertising and analytics partners such as Meta and Google. We never sell your personal information.

International transfers

Some of our providers are located outside the UK. Where this happens, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

How long we keep it

We keep order information for as long as needed for accounting and legal purposes (normally up to 6 years), and other information only for as long as it's needed.

Your rights

You can ask to access, correct, delete or receive a copy of your personal information, object to or restrict its use, and withdraw consent at any time. To do so, email help@velroorial.shop. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Cookies

We use essential cookies to make the store work and, with your consent, cookies for analytics and advertising. You can change your choice at any time through the cookie banner or your browser settings.

Contact

Questions about this policy? Email help@velroorial.shop.